Privacy Policy
How eclbet13 Protects Your Data

Introduction

This Privacy Policy ("Policy") describes how eclbet13 ("the Platform", "we", "us", or "our"), accessible at https://eclbet13.cam, collects, uses, stores, shares, and protects the personal data of individuals ("Data Subjects", "Players", or "you") who visit or register on the Platform.

eclbet13 is an online casino and sports betting platform operated under an international gaming licence (Curacao jurisdiction). The Platform serves adult players in Malaysia and other permitted jurisdictions. All financial transactions are conducted in Malaysian Ringgit (MYR) and supported by major Malaysian payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank Online, and Hong Leong Connect.

We are committed to protecting your privacy and handling your personal data with transparency, integrity, and appropriate security measures. This Policy is designed to help you understand precisely what information we hold about you and how it is used.

Definitions

For the purposes of this Policy, the following terms have the meanings assigned below:

Data Controller

eclbet13, operating through the domain https://eclbet13.cam, acts as the Data Controller in respect of all Personal Data collected through the Platform. As Data Controller, eclbet13 is responsible for determining the purposes for which Personal Data is processed, and for ensuring that processing is conducted lawfully, fairly, and transparently.

Where eclbet13 engages third-party service providers (such as payment processors, KYC verification services, or fraud detection providers) to process data on its behalf, those providers act as Data Processors and are bound by data processing agreements that impose obligations consistent with the standards in this Policy.

For all data-related enquiries, including subject access requests, correction requests, and deletion requests, please contact us using the details provided in Section 17 of this Policy.

Data We Collect

eclbet13 collects Personal Data in the following categories, depending on your level of engagement with the Platform:

A. Registration & Account Data

• Full legal name
• Date of birth (to verify the minimum age requirement of 21 years)
• Residential address (including city — for example, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam)
• Email address and contact phone number
• Username and encrypted password
• Security questions and answers (where applicable)

B. Identity Verification (KYC) Data

• Government-issued photo identification (Malaysian MyKad / IC, Passport, or Driver's Licence)
• Proof of address documents (utility bills, bank statements)
• Selfie photographs submitted for identity matching purposes
• Payment method verification documentation

C. Financial Transaction Data

• Deposit and withdrawal history (amounts in MYR, timestamps, payment method used)
• Payment method identifiers (e-wallet account IDs, bank account names — not full account numbers)
• Cryptocurrency wallet addresses (where applicable)

D. Gameplay & Activity Data

• Games played, bet amounts, wager frequency, and win/loss records
• Sports betting history (events, markets, odds, outcomes)
• Session duration and gameplay patterns
• Responsible gambling tool usage (deposit limits set, cooling-off periods, self-exclusion status)

E. Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser type
• Session cookies and authentication tokens
• Platform access logs (login timestamps, pages visited)

F. Communications Data

• Customer support chat transcripts and email correspondence
• Complaint records and dispute correspondence

How We Collect Data

eclbet13 collects Personal Data through the following means:

• Direct collection: Information you voluntarily provide during registration, KYC submission, deposit and withdrawal requests, and customer support interactions
• Automated collection: Technical data collected automatically when you access the Platform, including via cookies, server logs, and session tracking technologies
• Third-party providers: Identity verification agencies, payment processors (including Touch 'n Go, Boost, GrabPay, Maybank, CIMB, DuitNow, FPX, and cryptocurrency networks), and fraud detection services may provide supplementary data as part of their service delivery
• Publicly available sources: In limited circumstances, for fraud prevention or compliance purposes, we may cross-reference publicly available information to verify the accuracy of data you have provided

Purposes of Processing

eclbet13 processes your Personal Data for the following clearly defined purposes:

eclbet13 does not process your Personal Data for direct marketing purposes without your explicit consent. Where we send promotional communications, these will be clearly identified and you will be provided with a straightforward mechanism to opt out at any time.

Legal Basis for Processing

eclbet13 processes Personal Data only where a lawful basis exists. The applicable legal bases for our processing activities are as follows:

• Contractual necessity: Processing required to fulfil the account agreement between eclbet13 and the player — including registration, KYC, payment processing, and withdrawal handling
• Legal obligation: Processing required to comply with our international licensing obligations, including anti-money laundering (AML) checks, responsible gambling requirements, and record-keeping mandates
• Legitimate interests: Processing for fraud detection, platform security, and internal analytics where our interests do not override the rights and freedoms of Data Subjects
• Consent: Processing for optional features, communications, or purposes not covered by the above bases, where you have freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing

Data Sharing & Disclosure

eclbet13 does not sell, rent, or share your Personal Data with third parties for their own marketing purposes. We may share Personal Data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors: Entities processing your deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect, and cryptocurrency networks. These processors receive only the minimum data required to complete the transaction.
• KYC & identity verification providers: Third-party services engaged to verify your identity documents and confirm your age eligibility. These providers operate under binding data processing agreements.
• Fraud prevention and AML service providers: Specialist providers that assist eclbet13 in detecting fraudulent activity, verifying transaction legitimacy, and fulfilling anti-money laundering obligations under our licensing terms.
• Licensing authority: eclbet13's international gaming regulator may request access to player data as part of compliance audits or investigations. We are legally obligated to cooperate with such requests.
• Law enforcement and regulatory authorities: Where required by applicable law, court order, or regulatory direction, eclbet13 may disclose Personal Data to competent authorities. We will not disclose more information than legally required.
• Platform infrastructure providers: Hosting, cloud storage, and IT security providers who process data on our servers under strict contractual data protection terms.

Data Retention

eclbet13 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with eclbet13, plus a minimum of 5 years following account closure, to satisfy our licensing and AML record-keeping obligations
• KYC documents: Retained for a minimum of 5 years from the date of submission or account closure, whichever is later
• Financial transaction records: Retained for a minimum of 5 years, consistent with international AML standards and licensing requirements
• Customer support records: Retained for up to 3 years from the date of the last interaction, unless a dispute or legal matter necessitates longer retention
• Technical and access logs: Generally retained for up to 12 months for security and fraud analysis purposes

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our internal data destruction procedures. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify any individual.

Data Security

eclbet13 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and eclbet13's servers is encrypted using 256-bit TLS encryption. The Platform operates exclusively over HTTPS.
• Encryption at rest: Sensitive Personal Data stored on eclbet13's infrastructure is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to Personal Data within eclbet13 is restricted on a strict need-to-know basis. Employees and contractors with access to player data are subject to confidentiality obligations and undergo regular security training.
• Multi-factor authentication (MFA): Internal access to systems holding Personal Data requires multi-factor authentication for all authorised personnel.
• Security monitoring: eclbet13 operates continuous monitoring of its infrastructure for anomalous access patterns, potential breaches, and security vulnerabilities.
• Third-party security audits: The Platform undergoes periodic independent security assessments to identify and remediate potential vulnerabilities.

Notwithstanding the above, no method of data transmission or storage is entirely without risk. eclbet13 cannot guarantee absolute security of your data, and you acknowledge this inherent limitation when using any online platform.

Cookies & Tracking Technologies

eclbet13 uses cookies and similar tracking technologies to ensure the proper functioning of the Platform, maintain your session security, and analyse usage patterns to improve platform performance. The cookies we deploy fall into the following categories:

• Strictly necessary cookies: Essential for platform operation — these include session authentication cookies, security tokens, and preferences cookies. These cannot be disabled without impairing your ability to use the Platform.
• Performance & analytics cookies: Used to collect anonymised data on how players interact with the Platform — for example, which pages are visited most frequently. This data is used exclusively for internal improvement purposes and is not shared with third-party advertising networks.
• Functional cookies: Store your language preferences, display settings, and other personalisation choices to improve your experience.

eclbet13 does not use third-party advertising or behavioural tracking cookies. We do not participate in cross-site tracking networks or retargeting programmes.

You may control cookie settings through your browser's built-in privacy tools. Disabling cookies may affect the functionality of certain Platform features. For most browsers, you can manage cookie preferences via Settings > Privacy and Security > Cookies.

International Data Transfers

eclbet13 operates under an international gaming licence and may engage service providers whose data processing infrastructure is located outside Malaysia. Where Personal Data is transferred internationally, eclbet13 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy.

Such safeguards may include contractual clauses that require the recipient to protect the data in accordance with applicable standards, or the engagement of service providers who operate in jurisdictions with recognised data protection frameworks.

By registering on eclbet13 and providing your Personal Data, you acknowledge and consent to the potential transfer of your data to countries outside Malaysia for the purposes described in this Policy.

Your Rights as a Data Subject

eclbet13 respects your rights over your Personal Data. Subject to applicable law and our licensing obligations, you have the following rights in relation to the Personal Data we hold about you:

To exercise any of the above rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request — [Your Name]". We will acknowledge receipt within 3 business days and provide a substantive response within 14 days. Where a request is complex or voluminous, we may extend this period by a further 14 days, with notification.

Please note that certain rights are subject to limitations imposed by our licensing and legal obligations. For example, we are required to retain KYC and financial transaction records for a minimum period regardless of deletion requests. Where we cannot fulfil a request in full, we will clearly explain the reason.

Children & Minors

eclbet13 is strictly an adult platform. Registration and access are permitted only to individuals aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21.

Where we become aware, or have reasonable grounds to suspect, that a registered user is under the minimum age, we will immediately suspend the account, preserve the data for investigation purposes, and report the matter to our compliance team. Any funds held in an underage account will be frozen pending review.

If you are a parent or guardian and believe that a minor has registered on eclbet13 without authorisation, please contact our support team immediately at [email protected] so that we can take appropriate action.

Third-Party Links

The eclbet13 Platform may, from time to time, reference or link to third-party services such as payment gateways or licensing authority information pages. This Privacy Policy applies solely to Personal Data collected and processed by eclbet13. We are not responsible for the privacy practices of any third-party service you access independently.

eclbet13 does not control the content or privacy practices of third-party websites or applications and accepts no liability for data collected by such third parties. We encourage you to review the privacy policies of any third-party services you use in connection with your eclbet13 account.

Policy Amendments

eclbet13 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or licensing requirements. Material changes will be communicated to registered players by email or by a prominent notice on the Platform prior to the effective date of the change.

The effective date at the top of this Policy indicates when it was last revised. Continued use of the eclbet13 Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically. If you have concerns about any changes, you may contact our support team to discuss them, or exercise your right to close your account.

Contact & Complaints

For all data protection enquiries, subject access requests, objections, or complaints regarding the handling of your Personal Data by eclbet13, please contact our data protection team using the details below:

If you are not satisfied with eclbet13's response to a data-related complaint, you may escalate the matter to the relevant supervisory authority in the jurisdiction where the alleged breach occurred, or to our international licensing authority as appropriate.

eclbet13 takes all privacy complaints seriously and commits to resolving them promptly, fairly, and transparently. We will not penalise any player for making a legitimate privacy complaint in good faith.